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1. First login to the Arellia Management Console on the Server and disable the bad Blacklisting Policy.
2. After the policy has been disabled, each of the endpoints need to do a configuration update so they remove the bad policy.
   1. The easiest way to do this is to run an Update Client Configuration task on each of the endpoints. To do this, simply create a new Update Client Configuration Task to run ASAP and schedule it to run now on all machines, or on machines that are known to have the bad blacklist.
   2. Alternatively, you can do it manually by following these steps:
      1. Restart the computer that has been effected by the Blacklisting Policy in Safe mode.
      2. Open the Administrator Tools in the Control Panel and then Services.
      3. Find Arellia Application Control, right click and select Properties.
      4. Change the Startup Type to Disabled, Click OK and restart the computer.
      5. After restarting the computer right click on the Symantec Management Agent icon in the taskbar and select Symantec Management Agent Settings and then click Update to update your policy.
      6. You should now be able to open all the programs and services that were previously blacklisted.
      7. Open Services again from the Control Panel and change the Arellia Application Control Startup Type to Automatic.
3. Restart your computer and the endpoints. After the endpoints have been restarted everything should work as normalnormally.

More information on how to configure blacklisting policies