Arellia recommends that you exclude the following antivirus programs exclusions be added in order to maintain application performance and integrity.
These guidelines apply to both real time and on-demand Real-Time and On-Demand antivirus scanning.
Arellia Management Server
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Temporary ASP.NET Files
Exclude this This directory should be excluded to prevent degradation in performance and possible unexpected restarts of the AMS Ams and AmsWorker IIS application pools:
- %SYSTEMROOT%\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files
Database
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Exclude the following antivirus programs for databases.
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Server
SQL Server Data Files
These files contain the data in the databases Databases and typically have the following extensions:
- .mdf - Primary Data filegroups
- .ndf - Secondary Data filegroups
- .ldf - Transaction Log filegroups
SQL
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Server Backup Files
These files contain the backup files and typically have the following extensions:
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By default the directories that contain the data and backup Data and Backup files are located under C:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL.
SQL
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Profiler Trace Files
These files contain SQL Profiler Trace log data and can be contained in any folder.
They usually have the file extension .trc.
Managed
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Endpoints
Request Run As Administrator registry key
Arellia Application Control installs a context menu item that allows executables to be "Request Run as Administrator".
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- HKLM\SOFTWARE\Classes\exefile\Shell
Client Item database
This directory contains the Arellia Agent client item database and should be excluded from antivirus to prevent corruption:
- %ProgramData%\Arellia\ClientItems
- If required you can further limit this exclusion to all files with the .db and .db-* extensions under this location
Miscellaneous Agent databases
This directory contains other internal databases used by the Arellia Agent such as the file hash cache and running process cache:
- %ProgramData%\Arellia\Agent
- If required you can further define this exclusion to all files with the .db and .db-* extensions under this location
Arellia Application Control Agent service
Some antivirus products require that the Arellia Application Control service be excluded from tamper protection rules.
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- C:\Program Files\Arellia\Agents\ApplicationControl\ArelliaACSvc.exe
For more information about how on how to configure Symantec Endpoint Protection , go to refer to KB article Enable Arellia Application Control Solution and Symantec Endpoint Protection (SEP).