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Trial (aka Evaluation) Licenses

Symantec issued Trial Licenses will no longer work with Arellia products. You can easily obtain a Trial License for any Arellia products from the portal, which is outlined in the steps below.

The information/instructions in this KB are applicable to regular production licenses issued through Arellia.  Symantec issued production licenses should be installed through SIM and may require activation. 

Arellia licenses (for 6.x and 7.0) are managed through the certificates snapin in the MMC (Installing/Removing). The folder to put the licenses in may be the Altiris or the Arellia folder depending on the messages in the log file.  See this KB article for details.

Activating Symantec Issued Licenses

You can easily view the status of all installed licenses by opening the Arellia Security Manager console and navigating to Configuration > Settings > Arellia > Infrastructure > Product Licenses.

If after installation your Symantec issued license has a status of ActivationRequired you will need to Activate the license using the Arellia portal at http://portal.arellia.com.

Once you are logged in navigate to http://portal.arellia.com/License/Activate and follow the instructions. Activation involves copying your Symantec licence certificate text into a web page so that it can be re-issued. Once re-issued this new license can be installed using the Arellia Security Manager console. 

Requesting Trial Licenses

To obtain trial licenses for Arellia products (beyond the default 10 clients for 10 days which all SMP solutions have when a solution is first installed) you must be registered with Arellia.

  1. Detailed instructions here or follow the general instructions below.
  2. General Instructions
    1. Go to portal.arellia.com
    2. Register by clicking on the Sign In button.  This goes to the Window Live logon page.
    3. Either use an existing Windows Live account if available or create a new one.
    4. Then return to portal.arellia.com and complete the registration information.
    5. Then you will get an email with a link which you will need to click to finish the registration process.
    6. Now go to portal.arellia.com and there will be a link on the right hand side to request an evaluation license.  If the link is not there then click the Sign In button again and logon again.

Installing Arellia Licenses

Installing Arellia Trial/Evaluation licenses is not done through the Symantec Installation Manager (SIM).  These licenses are installed through the Microsoft Management Console (MMC) Certificates snap-in for 6.x, 7.0, and 7.1 Arellia solution version.

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