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Arellia recommends that you add the following antivirus exclusions be added in order to maintain application performance and integrity.

These guidelines apply to both Real-Time and On-Demand real time and on-demand antivirus scanning.

Exclusions for Arellia Management Server (AMS)

Exclude the following antivirus programs for the AMS.

Temporary ASP.NET Files

This directory should be excluded Exclude the following directory to prevent degradation in performance and possible unexpected restarts of the Ams and AmsWorker IIS application pools:

  • %SYSTEMROOT%\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files

Exclusions for Database server

Exclude the following antivirus programs for databases.

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These files contain the data in the Databases and typically have the following extensions:

  • .mdf - Primary Data primary data filegroups
  • .ndf - Secondary Data secondary data filegroups
  • .ldf - Transaction Log transaction log filegroups

SQL server backup files

These files contain the backup files and typically have the following extensions:

  • .bak - Database database backup files
  • .trn - Transaction Log transaction log backup files

By default the directories that contain the Data and Backup files are located under C:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL.

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They usually have the file extension .trc.

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Exclusions for managed endpoints

Exclude the following antivirus programs for managed endpoints.

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Arellia Application Control installs a context menu item that allows executables to be "Request Run as Administrator.".

This context menu is added under the following registry key which some Antivirus antivirus programs incorrectly flag as malware:

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Some antivirus products require that the Arellia Application Control service be excluded from tamper protection rules .This is due to the fact that because Application Control manipulates other applications which AV may mistake as malicious.

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