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Comment: Required version of SEP

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In order to allow both SEP and ACS to operate normally, a new Exception Policy should be made in the Symantec Endpoint Protection Manager.

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titleNote

Symantec Engineering have advised that versions of SEP before 12.1 RU4 may not apply tamper exclusions as expected.

Arellia customers facing the issue described in this KB article should ensure they are running SEP 12.1.4100.4013 4126 or newer.

  1. Open the Symantec Endpoint Protection Manger
  2. Navigate to Policies > Exceptions and click Add an Exceptions Policy
  3. Change the Policy Name to Arellia Exceptions Policy
  4. Click Exceptions on the left-hand side
  5. Click Add > Windows Exceptions > Tamper Protection Exception
  6. Change the File path to C:\Program Files\Arellia\Agents\ApplicationControl\ArelliaACSvc.exe
  7. Click OK
  8. Click Add > Windows Exceptions > Application
  9. Change the Folder to C:\Program Files\Arellia\Agents\ and check the box to include subfolders and change the type to Application Control (bottom-left)
  10. Click OK
  11. Click Add > Windows Exceptions > Folder
  12. Change the Folder to C:\ProgramData\Symantec\AltirisAgent\ and change the Dropdown box to All and check the box to include subfolders.
  13. Click OK
  14. Click Add > Windows Exceptions > Folder
  15. Change the Folder to C:\Program Files\Arellia\ and change the Dropdown box to All and check the box to include subfolders.
  16. Click OK
  17. Click OK to Save the Exceptions Policy
  18. Then Select the Arellia Exceptions Policy and then Assign the policy to deploy this policy to the appropriate computers.
  19. Click assign

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