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Issue

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If the NS/SMP server is not available, how can Arellia Management Server (AMS) is unavailable, how do I recover Local Security Solution (LSS) passwords be recovered?

Resolution:

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Solution

There is no utility that will allow you to access passwords when the AMS is unavailable, as that would compromise security.

It is a best practice to have a reporting server

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that you can access when the AMS is unavailable where the LSS information is replicated. 

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If no reporting server is available, then you can access LSS passwords by installing a new

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AMS and restoring a backup of the DB

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