the help desk view is secured via (link to other kb)
users who are then included in the help desk user group have access The Arellia Help Desk Console can be used for quick access to passwords managed by Arellia Local Security Solution. Users log in to http://(server)servername/ams/helpdesk/those users Ams/HelpDesk and will see a console where they can select a computer and then view a managed user on that computer with a randomized password and then select view passwordthe disclosure is audited and the information shows up in the same reports as other disclosurespassword. The password disclosure will continue to be audited.
For information on giving specific users access to the Help Desk see Giving Help Desk Users Access to Arellia.