Giving Help Desk Users Access to Arellia

In the Arellia Security Manager console, you can set up rights for your help desk team to access the Arellia Help Desk Console. For an overview of the Help Desk Console, go to Help Desk Console.

To give your help desk team access to the Help Desk Console, do the following steps:

1. In the Arellia Security Manager Console, click the Configuration tab at the top right.
   
2. In the folder library in the left pane, navigate to Settings > Configuration > Infrastructure and then click Application Roles.
   
3. In the Application Role in the right pane, right-click the AMS Helpdesk Users role. 
4. Click Edit.
   
5. In the editor dialog box that appears, click Helpdesk next to the Members setting.
   

6. In the Select Resources dialog box that appears, click the users you want to include in the AMS Helpdesk Users role and then click the arrow button pointing to the Selected Resources field on the right.
   
   

   Note

   You'll need to run either the User/Group Inventory Policy or an Active Directory Sync in order to choose custom Domain Users or Groups.

7. Click OK.
8. In the editor dialog box click Save.
9. After selecting the user groups, recycle the Ams and the AmsWorker Application Pools.