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Overview

The Arellia Help Desk Console can be used Use the Thycotic Help Desk console for quick access to passwords managed by Arellia Local Security Solution. Users log in to http://servername/Ams/HelpDesk and will see a console where they can select a computer and then view a managed user password. The password disclosure will continue to be audited.

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For information on giving specific users access to the Help Desk see

1. Access the Help Desk console. (For details about how to access the Help Desk console, go to Help Desk Console.)
   
   Note: When you access the Help Desk console, the default screen is the Disclose Passwords tab.
    
2. Click the Select Computer link.
3. In the Select Resource dialog box, click the computer that you want to disclose the password for.
4. Click OK.
5. Click the View Password button.
6. In the password disclosure dialog box, you will have ten seconds to copy the password before the dialog box closes automatically.
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Related links

Giving Help Desk Users Access to Arellia and  

Limit User Access to Passwords.