RemoveLicense.exe error

Owned by Anonymous
Last updated: Jul 08, 2011 by AnonymousVersion comment
1 min read

Issue

When running the SMP tool RemoveLicense.exe it will not open correctly.  It says something like "a license with an unknown root certificate has been detected".

Resolution

The root certificate for Arellia licenses is not known by the Symantec SMP tools.  Simply use the MMC to move the Arellia license/certificate from the Altiris Licensing folder to the Arellia Licensing folder.  See this KB - Remove or Move Licenses or Certificates