Repair of LSS or ACS Install

Owned by Anonymous
Last updated: Apr 08, 2011 by AnonymousVersion comment

If there is a failure with an ACS or LSS install, one of the best ways to repair is to simply run the repair on the .msi files in the SIM installation folder (default location - C:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris).

  • If installing via Remote Desktop make sure you are in the console session using the /console or /admin switch (whichever your version of Remote Desktop requires.  Type mstsc /? on a command line to see which option is listed.)
  • Uninstall first
  • First, uninstall each of the .msi's before the reinstall.  Go to the installation directory listed just above.  They need to be uninstalled in reverse order.  So start with the files listed at the bottom of the list below and right-click on each file and select uninstall.
  • Now Install
  • The key is that they need to be run in order.  Below is the order for SP1.  The 7.0 base release is the same order just different ending numbers.
  • The info below can be copied and put in a batch file and then just run the .bat file and it will do it all in the proper order.
  • Note:  If only LSS or ACS is involved the items for the other solution do not need to be run (ACS is the last 3 items, and LSS is the three items above that.  The first 5 items in the list are core components which either solution needs.)
  • If these are not the versions of the files you have simply go to the directory and execute dir arellia*.msi /b > files.txt and you will have in the files.txt file a list of the file names which will just need to be put in the order below and have the msiexec /f appended to the front.

msiexec /f arellia_common_7_0_1630.msi
msiexec /f arellia_reportcommon_7_0_1297.msi
msiexec /f arellia_fileinventory_7_0_1473.msi
msiexec /f arellia_fileinventoryagentpack_7_0_1474.msi
msiexec /f arellia_fileinventoryreport_7_0_1204.msi
msiexec /f arellia_localsecurity_7_0_1583.msi
msiexec /f arellia_localsecurityagentpack_7_0_1564.msi
msiexec /f arellia_reportlocalsecurity_7_0_1556.msi
msiexec /f arellia_applicationcontrol_7_0_1376.msi
msiexec /f arellia_applicationcontrolagentpack_7_0_1060.msi
msiexec /f arellia_applicationcontrolreportpack_7_0_1268.msi

Note:  If there is a 1720 script error during the install contact Arellia Support with the details about what directory location the SMP (or NS) is installed to and which version of Arellia products are being installed.